Frequently Asked Questions


What are the symptoms of eczema?

The symptoms of eczema, also known as dermatitis, are different for each person. The rash may even look different or affect different parts of your body from time to time. It can be mild, moderate or severe. You may have times when your eczema flares up, and times when your skin is clear. Signs and symptoms of eczema are: dry, sensitive skin, intense itching, red inflamed skin, recurring rash, scaly areas, oozing or crusting, areas of swelling, dark coloured patches of skin. Although you may be experiencing some or all of these eczema symptoms, only a doctor can make a diagnosis of eczema.


Dermalex Repair Eczema is suitable for people aged 6 years or older suffering from mild or moderate atopic dermatitis symptoms.

No matter which part of the skin is affected, eczema is almost always itchy. Sometimes the itching will start before the rash appears. The rash most commonly appears on the face or on the back of the knees, wrists, hands or feet. It may affect other areas as well.

Affected areas usually appear very dry, thickened or scaly. In fair-skinned people these areas may initially appear reddish and then turn brown. Among darker-skinned people eczema can affect pigmentation, making the affected area lighter or darker.

In infants the itchy rash can produce an oozing, crusting condition mainly on the face and scalp, but patches may appear anywhere.

Apply Dermalex Eczema cream 2 to 3 times a day.

No. A child cannot get dermatitis from playing with another child who has it. Your child cannot get dermatitis from a public bathroom or a swimming pool.

Atopic dermatitis is hereditary (passed from a parent to a child through genes). Some parents pass the gene for atopic dermatitis on without ever having atopic dermatitis.

There are several types of eczema. They including atopic, contact (an allergic reaction or irritation), adult seborrheic, infantile seborrheic, discoid, pompholyx, asteatotic or varicose.

Apply Dermalex Eczema cream after washing.

The tendency for sensitive skin may remain even into teenage years or beyond. However, in most cases your child’s eczema will gradually improve as they get older. The age at which eczema ceases to be a problem varies. Many are better by the age of 3 years, and most will have only occasional trouble by the time they are teenagers. It is estimated that about 2/3 of children “outgrow” their eczema, although they may always have a tendency for dry skin. Only a few continue to have troublesome eczema in adult life.

Atopic eczema, also known as atopic dermatitis, is mostly driven by genetic factors. External factors are secondary. It develops all over the body. Physical contact with an irritant is not a necessary to develop the disease. Atopic eczema patients have oversensitive skin that can react even to dust, pollen or dry air.

Contact eczema, also known as contact dermatitis, is driven mainly by external factors and develops at the site of physical contact with the irritant or allergen. Genetic predisposition comes second.

It depends on the makeup and its quality. In general, it is better not to use makeup products with colourants and fragrances on skin that is prone to eczema, in order to avoid irritation, allergy or further drying the skin.

Irritant contact eczema results from chronic exposure to irritant substances, which causes physical damage. It is often referred to as occupational eczema or hand eczema. It is particularly common in people with jobs involving cleaning, catering, hairdressing, healthcare and mechanical work.

Allergic contact eczema results from an overreaction of the body's immune system against a substance in contact with the skin. Reactions can occur in a delayed stage. For example, after many years using perfume you can suddenly develop an allergy to it. A very common allergic reaction is to nickel, which is often found in earrings, belt buckles and jean buttons.

Specially formulated for infants, Dermalex Eczema cream for babies and children is suitable for babies starting at 8 weeks old.

Eczema can range from mild to severe. SCORAD (SCORing Atopic Dermatitis) is used by doctors to assess the extent and severity of eczema. The SCORAD evaluation is complimented by a standardized documented used throughout the treatment.

How it works: healthcare professionals measure the extent of the eczema (% of body area) and its intensity. The patient reports the severity of itching and insomnia. Based on this information an overall score is calculated:

  • Below 15: mild
  • 15-40: moderate
  • Above 40: severe

The specific cause of eczema remains unknown, but it is believed to develop due to a combination of hereditary (genetic) and environmental factors.

Eczema usually starts within the first five years of life, most often in the first six months. It typically lasts into childhood and adolescence. In some cases it may last into adulthood.

The location and appearance of eczema changes as children grow. In young babies, eczema is most prominent on the cheeks, forehead, scalp and flexing areas (elbows, knees, wrists, ankles).

At 6-12 months of age it is often worst on the crawling surfaces: elbows and knees. Around the age of two it tends to involve the creases of the elbows, knees, wrists, ankles and hands. It may affect the skin around the mouth and the eyelids.

Older children and adolescents may have eczema only on the hands. In young babies eczema tends to be more red and weepy. In toddlers and older children it often appears more dry, and the skin may be thickened with prominent skin lines (a skin change called lichenification).

Eczema flare-ups occur when the skin is very dry, when it is infected or when it comes in contact with irritating substances or allergic triggers. Eczema tends to be worse in the winter when the air is dry and tends to improve in the summer when it is more humid.

In babies, saliva from drooling may cause additional irritation, particularly to the cheeks, chin and neck. In such cases, applying an ointment can prevent direct contact with saliva and decrease skin irritation.

Specific triggers can vary based on the child and can include pets, carpet, dust mites, fabrics (such as wool), cigarette smoke and scented products (such as perfume, laundry detergent and air freshener).

Studies show that if one or both parents have eczema, asthma or seasonal allergies, their child is more likely to develop the most common type of eczema: atopic dermatitis.

What's more, children with eczema may be more at risk of developing allergies or asthma. In fact, one study found that 35% of adults who had eczema as children had hay fever or asthma as adults.

If you suffer from eczema it is important to wear clothing that doesn’t aggravate the condition, and at best helps to control it.

Synthetic fabrics and wool have been shown to aggravate eczema and should be avoided. Normal silk contains a substance called sericin, a potential irritant to sensitive skin, so it is unsuitable for eczema patients.

Cotton is commonly recommended for people with eczema. It is relatively soft and naturally abundant.

Stress itself doesn’t cause eczema. But because it affects the immune system it can make an existing condition worse.

You should always manage your eczema, even when you have clear skin. By managing your skin daily you can control the eczema more efficiently and help prevent new flare-ups.

It is not easy to treat an eczema itch, as it is caused by inflammation under rough and dry skin.

A treatment for eczema flare-ups, such as moisturizers or prescribed steroids, might relieve the itch. A cold feeling from a cooled cream can also bring temporary relief.

Important: creams with steroids should only be used when recommended by a doctor and only for the specified period. Steroid-free moisturizers are safe to use whenever you want.

Recent scientific studies show that using moisturizers for small babies can prevent or diminish development of eczema flare-ups, even in children with a genetically high risk of developing eczema [8].

Babies should be treated under a doctor's supervision and an eczema management plan should be followed. Fortunately, in most children eczema becomes less severe with time.

To protect against eczema rashes try to identify and avoid substances that irritate your skin or cause an allergic reaction.

If you are in contact with a rash-causing substance wash your skin right away. Use a mild, fragrance-free soap and rinse completely. Wash any clothing or other items that may have come into contact with a plant allergen, such as poison ivy.

Wear protective clothing. Face masks, goggles, gloves and other protective items can shield you from irritating substances, including household cleansers

In most cases moisturizers are the first step in itch control. Applying moisturizer helps lock in your skin’s own moisture. The key is to moisturize often, especially right after bathing or washing.

Cold compresses applied to the skin can also soothe itch. Place an ice pack inside a plastic bag or soft towel. Hold the ice next to the itchy skin for a few minutes or as needed to help relieve itch.

Choose comfortable, loose-fitting fabrics that make your skin feel good. Cottons, cotton blends and are usually the most comfortable. Avoid coarse materials, wool and synthetic fabrics since these can irritate your skin.

Short fingernails cause less damage to the skin if you do happen to scratch. If you find yourself scratching at night try wearing cotton gloves to bed.

The symptoms of eczema, also known as dermatitis, are different for each person. The rash may even look different or affect different parts of your body from time to time. It can be mild, moderate or severe. You may have times when your eczema flares up, and times when your skin is clear.

Signs and symptoms of eczema are: dry, sensitive skin, intense itching, red inflamed skin, recurring rash, scaly areas, oozing or crusting, areas of swelling, dark coloured patches of skin.

Although you may be experiencing some or all of these eczema symptoms, only a doctor can make a diagnosis of eczema.

Apply Dermalex Eczema cream 2 to 3 times a day to suitably cleansed skin and massage gently into the affected areas.

Please read the full instruction for use before using the product.


There are medicated shampoos on the market to help you manage your scalp psoriasis.

These are just some lifestyle adjustments that you can follow but should not be seen as substitutes for medical treatment and therapy. These include but are not limited to: shower routine (limit to 10mins with lukewarm water, non-irritating soap and moisturising afterwards), wear looser-fitting soft clothing, eat nutritiously and avoid smoking.

Apply the cream 2 to 3 times a day to suitably cleansed skin and massage gently into the affected areas. The cream can be used on daily basis as long as the symptoms persist [17].

Please read the full instruction for use before using the product.

Apply the cream 2 to 3 times a day.

Psoriasis appears in a variety of types with distinct characteristics. There seven types: psoriasis vulgaris (plaque), guttate, inverse, pustular, erythrodermic, nail psoriasis and psoriatic arthritis. The most common is psoriasis vulgaris (80% of all sufferers).

Apply the cream after washing.

Based on the ingredients in the formulation and its physical mode of action, we believe Dermalex Psoriasis cream is safe to use around the eyes, as it does not contain steroids or keratolytic substances. However, as skin around the eyes is thin and sensitive, always use the treatment with caution. Avoid contact with the eyes. In case of contact, rinse thoroughly with water [17]

Mild psoriasis: symptoms cover 3% of your body.

Moderate psoriasis: symptoms cover up to 10% of your body.

Severe psoriasis: symptoms cover more than 10% of your body.

Yes, psoriasis can also affect the fingernails and toenails, causing pitting, thickening and irregular contour of the nail.

Psoriasis can occur in the external ear canal and behind the eardrum in the inner ear. If you develop psoriasis in the ear It is not uncommon to also see it on your face: around the eyes, nose and mouth.

The exact cause is unknown. But scientists believe that it is a multifactorial disorder: caused by a combination of several genetic mutations, stress and environmental triggers.

Psoriasis is not contagious.

Yes, about 1/3 of patients with psoriasis have a parent or siblings with psoriasis. However, the development of the disease is quite complex. It results from a combination of genetic (inherited), immunologic and environmental factors.

The development or severity of psoriatic lesions is often associated with stress that influences the immune system.

Heavy drinkers with a family history of psoriasis have a higher risk of incidence of the condition, especially younger men. Alcohol can make treatment less effective and impact immunity too.

There's no strong scientific evidence that a specific diet can cause or impact psoriasis, but there is evidence that losing extra weight can ease symptoms. A good, balanced diet improves also the beneficial microflora in the guts that supports the functioning of your immune system.

Psoriasis cannot be cured. It is an auto-immune disorder which causes your immune system to send out faulty signals that speed up the growth cycle of skin cells. Although there’s no cure, you can try to manage the condition and prevent flare-ups.

Scalp psoriasis is characterized by raised, reddish, often scaly patches and can even affect your entire scalp. It can also spread to your forehead, the back of your neck, or behind your ears. On the scalp, psoriasis may need different treatment. The skin on the scalp is thicker and hair can get in the way. So it is more convenient to use specific products for scalp psoriasis.


Acne is a common skin condition that affects about 85% of the population at some point in their lives. It is often associated with puberty. However, it is not restricted to this age group. In fact, 20% of all adults suffer from outbreaks of acne.

Baby acne is very common. It’s unclear why it develops, however, hormones during the pregnancy could be an influence.

Like acne in adolescents and adults, baby acne usually appears as red bumps or pimples. White pustules or whiteheads may also develop and reddish skin may surround the bumps. Babies can develop acne anywhere on their face, but it is most commonly seen on the cheeks. Some babies may also have acne on their back.

Baby acne may be present at birth. In most cases, however, it will develop within two to four weeks after birth. It may last for a few days or a few weeks, though some cases may stick around for several months.

Baby acne will usually disappear without treatment. Some babies may have acne that lingers for several months. To clear up this stubborn form of baby acne, your paediatrician may prescribe a medicated cream or ointment.

Do not use over-the-counter acne treatments, face washes, or lotions. Your baby’s skin is very sensitive at this young age. You might make the acne worse or cause additional skin irritation by using something that is too strong.

A pimple starts with an overproduction of oil in a hair follicle or pore. This clogs the pore with sticky impurities and dead skin cells that trap the oil and P. acnes bacteria inside. If there is no redness or swollen tissue under or on the surface it is non-inflammatory acne. Dermatologists call this a “comedo”.

If the pore is open and filled with oil and dead skin-cell debris it turns grey or black, giving it the name "blackhead." The dark colour is not due to trapped dirt (so you can’t wash it away) but to a build-up of melanin pigment in the pore that darkens when exposed to oxygen. If the pigment does not become oxidized in this way the blackhead can be yellowish.

Pimples and blackheads appear as one of the first signs of puberty from the overproduction of oil that occurs with the surge of hormones. Because blackheads are caused by oil trapped inside the pore, adults with oily skin are likely to have them as well.

Blackheads usually localize on the forehead, nose, and chin, but may also appear on the back, chest, arms and shoulders – wherever there is a great density of hair follicles with their attached oil glands.

Using certain topical face oils and make-up can cause blackheads to form. A product that won't clog your pores is called “non-comedogenic”. So look for this term on the label.

There is some evidence that diet may affect your skin. Avoiding unhealthy and junk food may help prevent blackheads and other kinds of acne.

  • Diets high in fat and sugar may slow cell turnover, resulting in more pore-clogging that causes blackheads. Avoid eating too much fried food or sweets.
  • Foods high in vitamin A and beta-carotene, including fruits and vegetables such as raspberries and carrots, may increase cell turnover for healthier skin.
  • Food high in essential fatty acids, such as walnuts or olive oil, may help skin cells stay hydrated.
  • Unhealthy food also takes the place of food you could be eating that provides the necessary vitamins and antioxidants to promote healthy skin.
  • Aim to drink 8 cups of water every day to keep your body healthy. This may help your skin stay healthy too.

Acne is common during pregnancy. More than one out of two pregnant women can expect to develop acne. In some cases the acne may be severe. The primary cause of acne when you're pregnant is the increased hormone levels in the first trimester, which increases the skin's production of oil.

You have a higher risk if you have a history of acne or have acne flare-ups at the start of your menstrual cycle. If you do not develop acne during the first trimester, it's unlikely you'll have breakouts that are out of the ordinary during the second or third trimesters.

Managing acne when you're pregnant can be tricky. Your doctor or pharmacist will be able to provide the best advice for your case.

Experts believe the primary cause of acne is a rise in levels of the hormone androgen during adolescence. This makes the oil glands under your skin grow and produce more oil.

When your body produces an excess amount of sebum and dead skin cells, the two can build up in the hair follicles. They form a soft plug, creating an environment where bacteria can thrive. If the clogged pore becomes infected with bacteria, inflammation results.

Hormonal changes related to pregnancy can also can affect sebum production and worsen acne.

Emotional stress won’t trigger a new case of acne, but it may worsen acne in someone who already has it. We don’t know exactly how stress worsens acne.

We do know that cells that produce sebum have receptors for stress hormones. Sebum is the oily substance that mixes with dead skin cells and bacteria to clog the hair follicles, leading to a pimple or acne cyst.

When a person with acne experiences a lot of stress, it can increase the activity of the sebum -producing cells. This means that more oil is produced to clog the hair follicles, allowing more acne to form.

In cases of severe acne with inflammation it might be necessary to use antibiotics. Antibiotics applied topically kills the bacteria on your skin. This will reduce inflammation and therefore might help prevent post-acne scarring.

However, it is important not to use antibiotics too often. It can create resistant strains of harmful bacteria resulting in more persistent and difficult-to-manage acne break-outs. Additionally, antibiotics also kill beneficial bacteria, making your skin more prone to, for example, yeast infections.

Acne can be naturally treated with specific plant extracts, such as Tea tree oil or Krameria triandra, that contain anti-bacterial and anti-inflammatory properties.

The best way to lessen your chances of acne scarring is to get your acne under control from the start. It is important to take time to find the best and safest products for your acne, taking in consideration your skin type.

Acne scars can be treated by a dermatologist through laser treatment or high-concentration chemical peels. Additionally, there are specialized, commercially available products containing lower-concentration chemical peels, such as salicylic acid, that help renew the scarred skin and improve the production of collagen.

After such treatments the skin is sensitive and vulnerable to UVA and UVB exposure. So high-protection SPF creams must be used to prevent hypo- or hyperpigmentation.

Choose makeup carefully. Look for the word “non-comedogenic” on the label. This means the makeup will not clog your pores.

Dermalex is an effective cream [3] for mild and moderate . Its non-comedogenic (non-pore-clogging) formulation, enriched with the unique MEC4 complex, helping to relieve symptoms by creating a protective layer that helps restore the skin’s natural flora. As a consequence, it helps control sebum production and helps reduce redness.

Before treatment gently clean your face With a cleanser suitable for acne-prone skin.

Apply the cream twice a day on the entire face (excluding the eye area) in the morning and evening. No rinsing is needed. After 15 minutes feel free to apply your daily moisturizer or makeup if desired.

Please read the full instruction for use before using the product.

Acne typically appears on your face, neck, chest, back and shoulders. These areas of skin have the most oil-producing glands. Forehead acne might be specifically caused by food and digestive problems, while acne on your jaw area could be caused by hormonal changes.


Rosacea can vary substantially from one person to another. Most people with rosacea will have some (rather than all) of these signs and symptoms.

Primary signs of rosacea:

  • Flushing – Many people with rosacea have a history of frequent blushing or flushing. This facial redness may come and go, and is often the earliest sign of the disorder.
  • Persistent redness – Persistent facial redness is the most common individual sign of rosacea, and may resemble a blush or sunburn that doesn’t go away.
  • Bumps and pimples – Small, red, solid bumps or pus-filled pimples often develop. While these may resemble acne, blackheads are absent and burning or stinging may occur.
  • Visible blood vessels – In many people with rosacea small blood vessels become visible on the skin.

Other potential signs and symptoms:

  • Eye irritation – In many people with rosacea the eyes may be irritated and appear watery or bloodshot, a condition known as ocular rosacea. The eyelids also may become red and swollen, and sties are common. Severe cases can result in corneal damage and vision loss without medical help.
  • Burning or stinging – These sensations may often occur on the face. Itchiness or a feeling of tightness may also develop.
  • Dry appearance – The central facial skin may be rough, and thus appear to be very dry.
  • Plaques – Raised red patches, known as plaques, may develop without changes in the surrounding skin.
  • Skin thickening – The skin may thicken and enlarge from excess tissue, most commonly on the nose. This condition, known as rhinophyma, affects more men than women.
  • Swelling – Facial swelling, known as edema, may accompany other signs of rosacea or occur independently.
  • Signs beyond the face – Rosacea signs and symptoms may also develop beyond the face, most commonly on the neck, chest, scalp or ears.

Although the exact cause of rosacea is unknown, there are various theories. Facial blood vessels may dilate too easily, and the increased blood near the skin surface makes the skin appear red and flushed. Various lifestyle and environmental factors – called triggers – can increase this redness response.

Some of the most common rosacea triggers include exposure to sunlight, stress, strenuous exercise, hot or cold weather, hot drinks, alcohol and caffeine, certain foods (such as spicy foods).

No. Rosacea is not considered an infectious disease.

Yes, if you suffer from rosacea you should avoid consuming meals with hot spices. Alcohol can also trigger or aggravate the condition.

Antibiotics are sometimes used as a treatment for severe rosacea, especially if the symptoms are accompanied by pimples and pustules. Antibiotics might help calm the inflammation and clear pimples and redness from your face. Antibiotics are prescribed under the discretion of your GP.

The best way to avoid flushing and redness caused by rosacea may be to avoid the environmental or lifestyle factors that cause a flare-up in a particular individual. By keeping a diary people can identify and then avoid their personal rosacea triggers.

The most common rosacea triggers include sun exposure, stress, hot or cold weather, wind, heavy exercise, alcohol, hot baths and spicy foods. Using sunscreen with UVA and UVB protection might prevent the worsening of rosacea symptoms from sun exposure.

Rosacea is rarely seen with children. The majority of people affected by rosacea are adults aged 30 to 50. Still, children can develop rosacea, although the symptoms are often mistaken for other, more common skin disorders.

Children with rosacea on their face should use sunblock to help prevent skin irritation. Older children can use the medication recommended for adults, which can help reduce the severity of the symptoms.

Dermalex Rosacea cream is formulated for rosacea-prone and sensitive skin. It helps prevent redness.

Apply Dermalex Rosacea cream twice daily after cleansing the skin. Massage gently into the affected areas (avoiding the area near the eyes). It can be used as often as needed and is suitable for long-term use [13].

Please read the full instruction for use before using the product.

Yes, but be very careful when selecting your make-up products. The more ingredients and products you apply to your skin, the higher the likelihood that an ingredient or product may aggravate it.

Before using a new product on your face always test it in a peripheral area such as the neck or arm to make sure your skin doesn't react to it. Avoid any products that burn, sting or irritate your skin.